Cancellation and Refund Policy

This policy explains how to cancel or reschedule a lesson on SIRI Education, when a cancellation qualifies for a refund, and how a refund is returned.

1. Cancelling a lesson

You can cancel a booked lesson from your account at any time before it starts. Each booking shows its own cancellation window — the point before the lesson start time up to which a cancellation qualifies for a refund. Please check that window on the booking itself, as it is set by the platform and may change over time.

2. When a cancellation qualifies for a refund

• Cancelled by the student within the window — a cancellation made before the cutoff shown on the booking qualifies for a refund.

• Cancelled by the student after the window — a late cancellation does not qualify for a refund, because the time has been reserved and the instructor has held it.

• Cancelled by the instructor or by the platform — always refunded in full, regardless of timing. You are never charged for a lesson you did not cause the cancellation of.

• Instructor does not attend — refunded in full.

3. Rescheduling

Where you would rather move a lesson than cancel it, rescheduling is available within the limit shown on your booking. A rescheduled lesson keeps its original payment, so no refund arises.

4. How refunds are returned

An approved refund is returned by the same route the payment arrived: a payment made through a payment provider is refunded to the original payment method, and a lesson funded from wallet credit is returned to your wallet balance.

Once we have issued a refund, the time it takes to appear depends on your bank or payment provider, and is outside our control.

5. Problems during a lesson

Technical problems, quality concerns and disputes are not handled as ordinary cancellations. Raise them with our support team, who will review what happened and decide the appropriate outcome, which may include a refund or a replacement lesson.

6. How to request a refund

Cancel the booking from your account where the cancellation window still allows it. For anything else — a late cancellation you believe deserves review, a lesson that did not go ahead, or a payment you do not recognise — contact support@sirieducation.com or use our contact page, quoting the booking reference.

7. Changes to this policy

We may update this policy from time to time. The version published on this page at the time you make a booking is the one that applies to it.