Shipping and Exchange Policy

SIRI Education provides online tutoring services only. We do not sell, ship or deliver physical goods, so no shipping charges, delivery times or courier arrangements apply.

1. How our services are delivered

Everything we provide is delivered digitally through your account on this platform. A confirmed booking is delivered as a live, one-to-one online lesson held at the scheduled time, together with the supporting material connected to it — homework, instructor feedback, learning plans and progress records — which remain available in your account.

2. When access is provided

Access is provided as soon as a booking is confirmed. The lesson itself is delivered at the time you selected, and joining details are available from your account before it starts. There is no dispatch, no shipment, and nothing to wait for in the post.

3. What you need

Because lessons are delivered online, you need a device with a working internet connection, a browser, and a microphone. A camera is recommended. We do not provide hardware.

4. Exchanges

As no physical goods are supplied, there is nothing to exchange or return. Where a lesson does not go ahead as booked, the outcome is handled under our Cancellation and Refund Policy rather than as an exchange.

If you would prefer to continue with a different instructor, you are free to book one at any time; the platform does not tie you to a single instructor.

5. Problems with delivery

If you cannot access a lesson you have booked, contact support@sirieducation.com or use our contact page as soon as possible, quoting the booking reference, and we will look into it.